Case Study For A Major Publishing PLC

Cheryl and Karen do an amazing job meeting our incredibly demanding requirements. You should be proud to have them as part of the Baxter Hoare family. Regards.
Prash Naik | Managing Director | Finance and Operations at GFI Group
Darren is fantastic and always gives top service - couldn't ask for more from him.
Alex

My team have asked that I pass on their sincere thanks to all of your team at Baxter Hoare.
Jim
We have dealt with Baxter Hoare for years, Karen is exceptionally friendly, caring and diligent. We always feel cared for and well looked after in her hands. A really great firm.
A. & N. Tosh

I'd like to say thank you for the additional support you gave when my travel plans changed and new flights needed to be booked!
Louisa

Case Study

One of Baxter Hoare’s clients, a major PLC in the publishing business, approached us for help in streamlining their booking process and driving down travel costs.

Bookings had traditionally been made via phone and email with limited compliance to travel policies. Furthermore the manual process involved in the booking and approval process made later tracking a time consuming and ineffective process for the company.

Our client tasked Baxter Hoare with providing them with a solution to streamline the booking process, automate the approval process and enforce travel polices.

Case Study Results: The Solution

Working with the client, Baxter Hoare initially scoped out the project, and then defined the plan needed to deliver on the client’s requirements.

The project took a number of steps including:

Consultation with a pilot group of travel bookers to understand their needs and requirements
Meetings with senior management to answer any questions they had and ensure 100% support for the project
Discussions with the accounts payable team capturing the information and data they needed for post booking reconciliation.
On-site and online training for all involved.
Full roll-out of the Baxter Hoare Self-Booking-Tool
Weekly reviews with progress reports

The Result

96% adoption rate of the Baxter Hoare self-booking tool
A more streamlined booking process
Huge ramp up in adherence to travel policies by travellers
Administration reduced and reconciliation vastly improved
20% reduction in overall travel spend for the client.

CASE STUDY – PUBLISHING PLC

Case Study

Case Study Results: The Solution

The Result

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96% user adoption rate of online booking tool

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20% overall reduction in travel spend

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