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    Corporate Social Responsibility

    As we know, the travel industry consists of various sectors which often depend on:

    • Environmental resources
    • Cultural resources
    • Socially responsible business policies
    • Programs and practices

    Which are essential to achieve sustainable tourism at a local and global level. To counter-balance this, our aim as a corporation goes beyond commercial growth, to ensure we make a positive contribution to our industry and to society in general. Our commitment is to develop a socially responsible and sustainable business that will bring long-term rewards to our team, our customers and to our stakeholders.

    Duty of Care

    Following numerous terrorist attacks around the globe, duty of care for corporate travellers has risen to the top of the priority list for us, alongside the evergreen issue of controlling costs. To counter this, a recent business travel survey revealed that 49% of travellers feel less safe on trips than they did 12 months ago. Furthermore, 94% said that they would opt for GPS tracking if travelling to a high-risk market. To alleviate some of the stress of travelling, Baxter Hoare has upped up its commitment to risk management and traveller safety. We’ve done this by operating our own global 24 hour service centre staffed by specialists. Each and every team member is trained to handle urgent travel requests any time of the day or night.

    In terms of general security, our team of consultants are linked up to the BBC and Sky News and so receive news updates that affect travel as in when it happens. This enables them to advise customers of any possibility of danger or threats in a timely manner. We believe that we understand risk management and traveller safety like no other small to mid-size TMC. Our teams’ expertise, combined with the latest technology gives us the edge when it comes to delivering seamless and competitive business travel in these uncertain times.


    At Baxter Hoare we are keen to monitor the effect that the travel industry has on the climate and the environment. We also want to do our bit to contribute to schemes aimed at offsetting carbon emissions. Part of this commitment is to increase the amount of business placed with suppliers who support these initiatives.
    As a company, we have put effort into relying on energy-efficient technologies. We have also focused on more energy efficient site management. This has resulted in us reducing our overall energy consumption by 14%. Of the 14%, 1.5% was donated to our annual charity.

    In addition, over the last year, we have reduced our personal (office) consumption by:

    • Ensuring temperatures are set at no more than 19 degrees in office
    • Using low wattage lights which use 25% less electricity. Compact fluorescent bulbs use 80% less energy than a tungsten bulb and less ten times longer
    • Purchasing energy efficiency rated equipment when replacing items. We put occupancy sensors in our meeting room, which has reduced our lighting consumption by 15%
    • We have installed compact florescent lamps throughout the rest of the office and in the rest rooms. These last up to eight times longer than conventional tungsten lightbulbs and use 20-20% of the energy
    • Regularly cleaning our venting systems, saving us upwards of 15% (compared to un-maintained systems)
    • Keeping our refrigerated items at the optimum temperature, thereby reducing our energy consumption by 3%
    • Ensuring our building is regularly maintained, to ensure potential problems are identified and dealt with immediately


    With regards to sustainability and our clients, we believe that communication is key. We promote sustainable travel to our guests in a number of ways, including:

    • Encouraging clients to choose flights with lower carbon footprints. For example, we would recommend the 10.30am departure to New York over the 11.00am departure. The reason being that the first flight is operated by a brand new B787 Dreamliner. The later flight by a 30-year-old B747 with a higher carbon footprint
    • Promoting our rail benefits calculator. This allows corporate clients to identify and compare the costs and benefits of taking a train compared to a flight. The interactive dashboard we offer clients shows buyers the price differences. In addition, the dashboard highlights CO2 savings, employee productivity and journey times for the respective between train and plane journeys
    • Promoting ‘green hotels’ whenever possible, located close to wherever the client is staying, to reduce additional carbon emissions (from cars / taxis etc.)

    In addition, we have chosen to partner with a number of key hotel chains who have strong focuses on CSR and sustainability programs. The chains included within our portfolio include:

    Supporting The Local Community

    We are passionate about supporting the local community in any way that we can, to promote community spirit. As a company, we have engaged in the following activities:

    • Buying locally – We furnished our office using a number of companies in the local area and continue to make updates to the office (whenever necessary) using local suppliers
    • We participate in monthly litter picking in and around Elephant and Castle, to help improve the local area
    • Offer work placements for college students for three, two week periods throughout the year
    • Offer a paid work placement to a university student for a four month stretch, over the busy summer period
    • Annual charity sleep out with the homeless (non-compulsory) – enabling the team to gain a deeper understanding of the cause

    As a by-product of supporting local community projects, conservation work and other charitable initiatives, we have developed a number of business benefits, including:

    • Improved staff morale
    • Improved team work between departments
    • Enhanced reputation in the local area, which has enabled us to build a stronger network
    • Being part of a vibrant, local economy and contributing to local economic regeneration

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