Baxter Hoare Travel in administration.

I regret to advise that Baxter Hoare Travel Limited has ceased trading and is now in administration.

WA Batty & HF Jesseman were appointed Joint Administrators of Baxter Hoare Travel Limited on 17 March 2021.

Administrators contact:   melanieb@antonybatty.com

Advice to customers

We are sorry to inform you that Baxter Hoare Travel Ltd has ceased trading with effect from 11 March 2021.

Depending on the type of holiday and travel arrangements made with Baxter Hoare Travel, customers will need to follow the advice ABTA has set out below. 

The majority of travel arrangements booked by Baxter Hoare Travel Ltd were for Business Travel.  The company also sold some leisure travel with ATOL flight-inclusive packages, flight only under an ATOL, scheduled airline tickets under their IATA licence and retail bookings.

Corporate Sales
If you were a corporate client booking business travel arrangements with Baxter Hoare Travel Ltd, these sales were protected with ABTA.  However, if booking arrangements included flights these may have been protected under the CAA’s ATOL scheme and you should contact the CAA here.

Flight-only bookings
If you booked flight-only with Baxter Hoare Travel Ltd and were issued with a ticket or e-ticket, you will need to contact the airline, that you are due to travel with, to ensure your booking will go ahead.

If you booked a flight-only and received an ATOL Certificate, it will say “Flight Only” on your ATOL certificate. Further information and advice on how to make a claim is available on the CAA’s website.

Accommodation-only bookings
If you booked accommodation-only with Baxter Hoare Travel Ltd, these arrangements were not protected with ABTA.

If you paid Baxter Hoare Travel Ltd directly using a Debit or Credit Card, you may be protected by your card issuer and should contact them for further advice.

Package holidays with flights included
If your booking included flights, you will need to contact the CAA as your booking is protected by the CAA’s ATOL scheme. Further information and advice on how to claim are available on the CAA website.

Your ATOL Certificate will say ‘Package Sale’ in the bottom right-hand corner.

Holidays booked through Baxter Hoare Travel Ltd with another tour operator
If you booked a package holiday through Baxter Hoare Travel Ltd and the holiday is provided by another tour operator, you will need to contact the tour operator named on your paperwork or ATOL Certificate for a flight inclusive package (listed on your ATOL certificate under “Who is protecting your trip”).

Your tour operator should be able to confirm that they have your booking. Your tour operator will be responsible for your booking going forward.

Further information
Customers requiring further assistance can contact 0330 128 1044 or email baxterhoare@claims.abta.co.uk.